Grievance Management Training

for Managers

Grievance Management Training including Grievance Handling | Empowering Organisations, Line Managers and HR Professionals to Manage Human Rights and People Dis-satisfaction Risks

5
Read More

4.5 (Participant Feedback)

English | Hindi | Custom Language

This Grievance Management Training Course equips managers to address employee conduct issues and complaints tactfully and professionally. It covers discipline and grievance handling procedures, along with the soft skills needed to find optimal solutions for all parties involved.

The Course Includes

Learning Outcomes

Request Grievance Management Training for Your Teams

Duration: 6 hours

This Grievance Management training course has four modules which cover the following elements:

  • What Is Discipline & Grievance?
  • Duties and Responsibilities
  • Steps to Discipline Procedures
  • Steps to Grievance Handling Procedures
  • Investigations
  • Meetings
  • Outcomes for Discipline & Grievance Management
  • Grievance Handling Interview Process & Approach
  • The Righting Reflex
  • Ask Open Questions
  • Your Voice
  • Mirroring
  • Summarising
  • Labelling
  • Yes Versus No
  • Change Talk
  • Responding to Resistance
  • Building Confidence
  • Strengthening Commitment to Change
  • Positive Skills
  • Techniques for Grievance Management

What makes the Grievance Management Training course different

This comprehensive Grievance Management Training for Managers equips you to navigate sensitive employee concerns effectively, fostering a positive work environment and achieving significant organisational benefits.

Aligned with Global Standards

Supports Business & Human Rights related requirements of ILO

Boost Employee Engagement and Retention

Help you improve employee satisfaction and reduce attrition, in turn improves productivity

Mitigate Legal Risks and Costs

Help you to comply with legal requirements and reduce the risk of litigations

Support your ESG Journey

Supports ESG disclosure journey of your organisation

Improves Productivity

Empowering Your Leaders to Build a Fair and Productive Workplace

End-of-Course Assessment

At the end of the course, participants must complete an end of course assessment before earning their certification.

The end of course test is:

  • 100% online
  • Multiple choice

Approved Certification

The digital or printed certificate by Consultivo Academy will be issued on course completion.

What information is included on my certificate?

This certificate includes Trainee’s name, Company name, Course name, Date of completion, Expiry date and name of the approval body (Consultivo Academy).

About Consultivo Academy

Equip your team for success with Consultivo Academy. We’ve trained over 15,000 professionals, and our engaging courses are available anywhere in the world. Choose from a comprehensive library of 100+ courses in ESG, Sustainability & Risk Management, all delivered in over 10 languages.

An impressive 86% of participants rave about their learning experience! Invest in your workforce’s future with Consultivo Academy.

Learn from the Experts: Courses Built on Experience!

With experience in over 1,500 audits and consulting projects across 30 industry sectors, we’ve worked with more than 30 global HR standards in the field.

This course equips line managers and HR professionals with the practical skills needed to navigate employee concerns effectively.

15000+

Consultivo Academy Certified Professionals

100+

Courses we offer in the field of sustainability & risk management

86%

Participants are highly satisfied with the overall learning experience

30+

working with global standards in this field

GLOBAL Experience

Enterprise Learning Solutions

Request on-site training
Schedule OILT (Online Instructor Led Training)
Develop online content for your team (eLearning)

Who Should Attend

This training is suitable for all levels of Line Managers and HR Professionals seeking to effectively address employee concerns & build a thriving workplace.

Prerequisites

Consultivo Grievance Management & Handling Courses are self sufficient.

No prior HR experience needed!

Evaluation

Pre and Post Assessment is an option for both onsite and online courses.

About Discipline & Grievance Management Training for Managers

This online training course equips managers with the knowledge to handle discipline and grievance issues gracefully. It ensures compliance, benefits the organisation, and seeks the best resolution for the employee(s) involved.

The course covers the technical steps of discipline and grievance proceedings and guides learners through effectively conducting these conversations.

Why is Discipline & Grievance Handling for Managers Important?

Managers must handle discipline and grievance issues fairly and within legal guidelines. When done correctly, these issues can often be resolved quickly and with minimal stress. However, poor handling can lead to ongoing problems and expose the organisation to potential claims.

100+

Solutions

Consultivo and Slate of Swan wish you joy and cheer this festive season.

This website uses cookies

We use cookies to give you the best possible experience with Consultivo. Some are necessary for this site to function; others help us understand how you use the site to improve the digital experience.