Grievance Management Training
for Managers
Grievance Management Training including Grievance Handling | Empowering Organisations to Manage Human Rights Risks
English | Hindi | Custom Language
This Grievance Management Training Course equips managers to address employee conduct issues and complaints tactfully and professionally. It covers discipline and grievance handling procedures, along with the soft skills needed to find optimal solutions for all parties involved.
The Course Includes
- Comprehensive yet concise explanation
- Certificate on completion
- The latest industry best practice on Handling of Grievances and Grievance Management
Learning Outcomes
- Understand the necessity of discipline and grievance handling procedures
- Gain awareness of how to implement these grievance handling procedures correctly
- Identify steps outlined in the National and International Code of Practices
- Recognise the soft skills required to handle these grievance management procedures successfully
- Learn how to conduct discipline and grievance redressal meetings positively
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Grievance Management Training Course Outline
Duration: 6 hours
This Grievance Management training course has four modules which cover the following elements:
Module 1 – Required Procedures
- What Is Discipline & Grievance?
- Duties and Responsibilities
- Steps to Discipline Procedures
- Steps to Grievance Handling Procedures
- Investigations
- Meetings
- Outcomes for Discipline & Grievance Management
Module 2 – How to Identify Issues
- Grievance Handling Interview Process & Approach
- The Righting Reflex
- Ask Open Questions
- Your Voice
- Mirroring
- Summarising
- Labelling
- Yes Versus No
Module 3 – How to Agree & Change Plans
- Change Talk
- Responding to Resistance
- Building Confidence
- Strengthening Commitment to Change
Module 4 – Putting It All Together
- Positive Skills
- Techniques for Grievance Management
What makes the Grievance Management Training course different
This comprehensive Grievance Management Training for Managers course equips you to navigate sensitive employee concerns effectively, fostering a positive work environment and achieving significant organisational benefits.
Aligned with Global Standards
Boost Employee Engagement and Retention
Mitigate Legal Risks and Costs
Support your ESG Journey
Improves Productivity
End-of-Course Assessment
At the end of the course, participants must complete an end of course assessment before earning their certification.
The end of course test is:
- 100% online
- Multiple choice
Approved Certification
The digital or printed certificate by Consultivo Academy will be issued on course completion.
What information is included on my certificate?
This certificate includes Trainee’s name, Company name, Course name, Date of completion, Expiry date and name of the approval body (Consultivo Academy).
About Consultivo Academy
Equip your team for success with Consultivo Academy. We’ve trained over 15,000 professionals, and our engaging courses are available anywhere in the world. Choose from a comprehensive library of 100+ courses in ESG, Sustainability & Risk Management, all delivered in over 10 languages.
An impressive 86% of participants rave about their learning experience! Invest in your workforce’s future with Consultivo Academy.
Our Experience
our experience with over 1500+ audits and consulting projects across 30 industries, and working with 30+ global standards in this field, this course equips managers with the practical skills needed to navigate employee concerns effectively.
15000+
Consultivo Academy Certified Professionals
100+
Courses we offer in the field of sustainability & risk management
86%
Participants are highly satisfied with the overall learning experience
30+
working with global standards in this field
GLOBAL Experience
Enterprise Learning Solutions
Request on-site training
Schedule OILT (Online Instructor Led Training)
Develop online content for your team (eLearning)
Who Should Attend
This training is suitable for all levels of Managers seeking to effectively address employee concerns & build a thriving workplace.
Prerequisites
Consultivo Grievance Management & Handling Courses are self sufficient and No prior HR experience needed!
Evaluation
Pre and Post Assessment is an option for both onsite and online courses.
About Discipline & Grievance Management Training for Managers
This online training course equips managers with the knowledge to handle discipline and grievance issues gracefully. It ensures compliance, benefits the organisation, and seeks the best resolution for the employee(s) involved.
The course covers the technical steps of discipline and grievance proceedings and guides learners through effectively conducting these conversations.
Why is Discipline & Grievance Handling for Managers Important?
Managers must handle discipline and grievance issues fairly and within legal guidelines. When done correctly, these issues can often be resolved quickly and with minimal stress. However, poor handling can lead to ongoing problems and expose the organisation to potential claims.
Related Training Programs
Courses can be customised in the following formats and levels:
- Foundation
- Advanced
- Implementation
